Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Author ,
Isbn 9780071595124
Genre Business & Economics
Year 2007-09-06
Pages 224
Language English
File format PDF

The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:• Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your words • Sample dialogues that demonstrate how phrasing improves interactions • A five-step process for moving from conflict to resolution • “Why This Works” sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!

Author Renee Evenson
Isbn 0814432999
Genre Business & Economics
Year 2013-10-15
Pages 240
Language English
File format PDF

Reflecting the rapidly changing information services environment, the third edition of this bestselling title offers updates and a broader scope to make it an even more comprehensive introduction to library management. Addressing the basic skills good library managers must exercise throughout their careers, this edition includes a completely new chapter on management ethics. Evans and Alire also pay close attention to management in "new normal" straitened economic conditions and offer updates on technological topics like social media. Among the areas covered are The managerial environment, including organizational skill sets, the importance of a people-friendly organization, and legal issues Managerial skills such as planning, accountability, trust and delegation, decision making, principles of effective organizational communication, fostering change and innovation, quality control, and marketing Key points on leadership, team-building, and human resource management Budget, resource, and technology management Why ethics matter Tips for planning a library career, with a look at the work/life debate

Author G. Edward Evans,Camila A. Alire
Isbn 1555709095
Genre Business & Economics
Year 2013
Pages 600
Language English
File format PDF

Evans and new co-author Greenwell pay close attention to management in "new normal" straitened economic conditions and the pervasive impact of technology on a library manager's role.

Author G. Edward Evans,Stacey Greenwell
Isbn 0838946356
Genre Language Arts & Disciplines
Year 2020-02-25
Pages 352
Language English
File format PDF

In this provocative call to action that encourages LIS students, researchers, and practitioners to question some of the underlying assumptions of their discipline, Bernier initiates an open discussion about how YA professionals perceive young adults.

Author Anthony Bernier
Isbn 0838996515
Genre Language Arts & Disciplines
Year 2013-07-24
Pages N.A
Language English
File format PDF

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In today’s fast-moving economy and competitive climate, developing a creative, innovative workforce is absolutely essential for success. Perfect Phrases for Creativity and Innovation provides hundreds of ready-to-use phrases for building the kind of exciting, solution-driven work environment that turns average companies into industry leaders. From creating powerful teams to prioritizing ideas to rewarding success, this hands-on guide offers the language and proven tools to help you: Jump-start your own creativity Trigger whole-brain, divergent thinking in your employees Inspire teams to collaborate in new, effective ways Transform every team into an innovation machine

Author Karen Eriksen
Isbn 0071782958
Genre Business & Economics
Year 2012-04-17
Pages 176
Language English
File format PDF

Electrify all your leadership communications... at every level, in every encounter The right verbs • help you build outstanding teams • achieve stunning performance • exude passion and confidence that make others want to follow Grab the right verb and use it the right way to: Drive home your message, whatever it is Energize teams and workforces Promote collaboration to maximize performance Catalyze change at every level Jam-packed with examples drawing on thousands of years of storytelling, literature, and experience Indispensable for everyone who intends to be a truly great leader

Author Michael Lawrence Faulkner
Isbn 0133158829
Genre Business & Economics
Year 2013-05-24
Pages 224
Language English
File format PDF

Everyone wants to shine in business meetings-whether they are leading them or just participating. Perfect Phrases for Meetings provides hundreds of winning, ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a valuable tool for anyone who needs to get a message across and stand out as a leader.

Author Don Debelak
Isbn 0071641602
Genre Business & Economics
Year 2008-04-06
Pages 224
Language English
File format PDF

The Right Phrase for Every Situation . . . Every Time! Clearly crafted company announcements—both internal and external—are critically important for your company’s day-to-day operations. Perfect Phrases for Writing Company Announcements has hundreds of ready-to-use phrases suitable for any announcement, regardless of the situation or scenario. Learn the most effective language for: Describing new products and services Explaining hiring procedures Detailing a new strategic focus Announcing relocation or expansion Articulating mergers and strategic partnerships

Author Harriet Diamond,Linda Eve Diamond
Isbn 0071635483
Genre Business & Economics
Year 2010-03-26
Pages 224
Language English
File format PDF

The Right Phrase for Every Situation...Every Time Whether you're a project manager, department head, or CEO, you have to choose the perfect words to inspire real teamwork. This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivating an entire company, you'll find the exact words you need to: Get people to work with, not against each other Use positive feedback to promote and reward teamwork Inspire communication at every level of the team Build a winning team mindset that can't lose! The key to successful collaboration is right here at your fingertips-in this easy-to-use, subject-by-subject collection of empowering words and fail-proof phrases.

Author Linda Eve Diamond
Isbn 0071594884
Genre Business & Economics
Year 2007-08-08
Pages 176
Language English
File format PDF

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: Ways to enhance customer service in any business Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture The best answers to a wide range of interview questions Tips for documenting performance issues and conducting face-to-face reviews This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

Author Anne Bruce
Isbn 007176271X
Genre Business & Economics
Year 2005-06-08
Pages 175
Language English
File format PDF

Managing government employees presents unique challenges. Government managers may feel that stringent and convoluted regulations mean they "can't do that". Some others may use that perception as a crutch. But the truth for all of them is, yes, they can "do that" -- and they'd better. "That" means managing employees as proactively and decisively as their corporate counterparts, and holding their staffs, teams, and departments accountable for productivity and results. Managing Government Employees offers dozens of techniques for meeting the challenges and stressful situations supervisers face on a daily basis. Major topics include how to: * get maximum dedication and productivity from employees * improve results of poor performers and discipline or fire them when necessary * deal with union and EEO issues * cut through the red tape of government employment systems For managers frustrated by government bureaucracy, this book lets them know they have more power than they may think.

Author Stewart Liff
Isbn 0814437222
Genre Business & Economics
Year 2007-02-26
Pages 224
Language English
File format PDF

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture For more information, visit www.customerservicezone.com

Author Robert Bacal
Isbn 0071465111
Genre Business & Economics
Year 2005-01-20
Pages 175
Language English
File format PDF

Fifteen Thousand Useful Phrases is a practical handbook of pertinent expressions, striking similes, literary, commercial, conversational, and oratorical terms, for the embellishment of speech and literature, and the improvement of the vocabulary of those persons who read, write, and speak English. In this book, Grenville Kleiser furnishes an additional and an exceptional aid for those who would have a mint of phrases at their command from which to draw when in need of the golden mean for expressing thought

Author Grenville Kleiser
Isbn
Genre ,
Year 101-01-01
Pages N.A
Language English
File format PDF

A work exposing and exploring the phenomena of the dysfunctional workplace is long overdue. This fascinating book does just that, uncovering the subversiveness, counter-productive behaviour and unspoken issues that managers struggle with on a daily basis. This Companion not only explores organizational dysfunction as it concerns individuals, it also examines broader issues of dysfunction and its effects with regards teams, managers and organizational systems. Lively discussion encompasses the symptoms of distress, illness, absenteeism, and inefficiency that point towards behavioural disorders and system-wide malfunction. From personality disorders to wars over territory , the book chronicles and reveals the true nature of often hidden workplace problems including bullying, unethical behaviour, loss of trust, organizational deviance, cowardice, workaholism, negative humour and emotions, personality disorders, mismanagement, and malfunctioning performance and selection systems. So what can be done? Practical solutions to these dysfunctional phenomena are presented by international experts from a range of disciplinary backgrounds including management, psychology and economics. This fascinating, highly original book will be of enormous interest to students, researchers, academics and practitioners across all sectors of business and management, human resource management in particular.

Author Janice Langan-Fox,Cary L. Cooper,Richard J. Klimoski
Isbn 1847207081
Genre Business & Economics
Year 2007
Pages 478
Language English
File format PDF

The Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including: Handling criticism and being heard criticizing Picking up the ball when someone else has dropped it Getting credit for your project when an associate takes the praise Deflecting a flirtatious client or coworker Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”

Author Susan Benjamin
Isbn 9780071606202
Genre Business & Economics
Year 2008-08-29
Pages 224
Language English
File format PDF

A useful guide to everyday American English to help you understand meanings and avoid difficulty in translation In this new edition of Common American Phrases in Everyday Contexts, noted lexicographer Richard A. Spears shares with you 1,900 of the most common phrases and colloquial expressions used in contemporary American English. Here you will discover the greetings, good-byes, and everyday small talk that Americans use daily. All entries have been selected with the special needs of you, the nonnative speaker of English, in mind! Inside you'll find: Examples or short dialogues with each entry that illustrate how the phrase is used in everyday speaking Usage restrictions or warnings for those situations when a phrase may be inappropriate Shortened or abbreviated expressions cross-referenced to their complete forms A Phrase-Finder Index to help quick and easy reference

Author Richard Spears
Isbn 0071776087
Genre Foreign Language Study
Year 2011-11-18
Pages 320
Language English
File format PDF

The Oxford poets of the 1930s--W. H. Auden, C. Day Lewis, Stephen Spender, and Louis MacNeice--represented the first concerted British challenge to the domination of twentieth-century poetry by the innovations of American modernists such as Ezra Pound and William Carlos Williams. Known for their radical politics and aesthetic conservatism, the "Auden Generation" has come to loom large in our map of twentieth century literary history. Yet Auden's voluble domination of the group in its brief period of association, and Auden's sway with critics ever since, has made it difficult to hear the others on their own terms and in their own distinct voices. Here, rendered in eloquent prose by one of our most distinguished critics of modern poetry, is the first full-length study of the poetry of C. Day Lewis, a book that introduces the reader to a profoundly revealing and beautifully wrought record of his poetry against the cultural and literary ferment of this century. Albert Gelpi explores in three expansive sections the major periods of the poet's development, beginning with the emergence of Day Lewis in the thirties as the most radical of the Oxford poets. An artist who sought through poetry a way of "living in time" without traditional religious assurances, Day Lewis went further than his friends in seeking to forge a revolutionary poetry out of his commitment to Marxism. When Stalinism led to his resignation from the Communist Party, Day Lewis in the forties went on to shape a rich, fiercely perceptive poetry out of the convergence of the wartime crisis with the explosive events of his own inner life, intensified by the erotics of a decade-long affair. Returning to his Irish roots and meditating on the persistent tension between agnosticism and faith in the work of his third and final period, Day Lewis wrote some of the most moving poems in the language about mortality and dying, the limits and possibilities of human striving. Through the traumatic changes of his life C. Day Lewis came increasingly to depend on the intricacies of poetry itself as a way of living in time. His abiding belief in the psychological and moral functions of poetry impelled him in his critical writings and in his own poetic practice to delineate a modern poetics that presents an effective alternative to the elitist experimentation associated with Modernism. This vital revisionist reading of Day Lewis demonstrates that much of his best work was written after the thirties and establishes him as one of the most significant and accomplished British poets of the modern period.

Author Albert Gelpi
Isbn 9780195356885
Genre Literary Criticism
Year 1998-02-19
Pages 256
Language English
File format PDF

Hands-on help for quicklyand persuasivelywriting company-mandated performance appraisals Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee performance, provide directions for improvement, and more. For example: "Sets priorities well" "Misses important deadlines" "Thorough, reliable, and accurate" All managers and HR professionals will value the book for its: Hundreds of ready-to-use phrases, organized by job skill and performance level Tips for documenting performance issues and conducting face-to-face reviews Easily adapted performance review templates covering five performance levels With the wide-ranging assortment of descriptions available in this book, managers will be able to find the perfect terms to help them analyze and understand the work performance of each person they work with.

Author Douglas Max,Robert Bacal
Isbn 9780071501941
Genre Business & Economics
Year 2002-12-02
Pages 250
Language English
File format PDF

The earliest of the four Gospels, the book portrays Jesus as an enigmatic figure, struggling with enemies, his inner and external demons, and with his devoted but disconcerted disciples. Unlike other gospels, his parables are obscure, to be explained secretly to his followers. With an introduction by Nick Cave

Author ,
Isbn 0857860976
Genre Bibles
Year 1999-01-01
Pages 64
Language English
File format PDF